Every minute of imaging system downtime chips away from your facility’s productivity and quality of patient care. So you need to know that performance issues will be recognized and resolved rapidly.

• Proactive System Monitoring
Smart Link’s real-time monitoring gives you peace of mind. A dashboard view of system status and issue alerts is always visible to your Carestream Customer Support Specialists, allowing them to take immediate action to keep your system running at peak performance

• Faster Resolutions
With the advanced diagnostic information that Smart Link provides your Carestream Customer Support Specialist, many service requests can be resolved remotely and rapidly. If an onsite repair is necessary, a Carestream Field Engineer can arrive with in-depth diagnostic knowledge and the right parts and tools to resolve it.

Ensuring optimal system performance requires fast access to the right person, with the right knowledge, at the right time. With Smart Link’s remote connectivity, your service request is immediately addressed by an experienced Carestream Customer Support Specialist, who will either resolve your issue remotely or enlist the best expert from our Customer Success Network to get you back up and running quickly.

Superior patient care requires state-of-the-art technology – but tracking and installing updates can be a time-consuming hassle. With Smart LInk, many upgrades are delivered automatically via our secure Internet connection, no waiting or need for onsite help. Even when Carestream installation is required, pre-stage downloads accelerate the process.